FAQs
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Q: What is Klein Connection?
A: Klein Connection is a partner of Klein Tools, Inc. The goal of Klein Connection is to provide increased availability of Klein Tools' products through e-commerce partners, distributor locations and direct sales.
Q: Can anyone buy from Klein Connection?
A: Yes, all that's needed is a valid MasterCard or Visa credit card.
Q: I'm having trouble finding the item I want. Who can I call for help?
A: Klein Connection customer service is available from 8 a.m. - 5 p.m. CST, Monday-Friday. Please call toll free 866-553-4602 or email Klein Connection at customerservice@kleinconnection.com.
Q: Why don't I see pricing on your items?
A: Klein Connection wants you to find the product you want, the way you want to buy it. Click on our "Where to Buy" link from any item to find a trusted distributor near you or buy direct from Klein Connection, the choice is yours.
Q: I have a broken tool. How do I return it?
A: Klein Connection is a partner of Klein Tools., but warranty returns must go through Klein Tools’ customer service. Please contact them at customerservice@kleintools.com or call toll free 800-553-4676 for more information.
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